Refund policy

Returns and refunds

Unused items can be returned within 30 days of delivery. You do not need to give a reason.

What counts as unused

• A rubber that has not been glued or boosted, with the protective film still on. Unpacking a sheet to look at it and feel it, as you would in a shop, is fine.
• Glue or booster that has not been opened or used.

Used items

A rubber that has been glued, boosted or played cannot be resold. The law gives you 14 days from delivery to withdraw from any online purchase, and within those 14 days we still accept a used item back, but we deduct its loss of value from the refund. For a used rubber that is normally its full price.

Not genuine, faulty or damaged

If anything we sell is ever shown not to be genuine, we refund it in full and cover the return postage, with no time limit. If an item arrives damaged or is not as described, tell us and we replace or refund it and cover the postage. Your legal rights for goods that are not as described (2 years from delivery) are not affected.

How to return an item

1. Email support@3rdball.eu with your order number and the item you are returning. We reply with the return address.
2. Send the item back within 14 days of telling us, well packed and with tracking.
3. Return postage is yours to cover, unless the item is not genuine, faulty or damaged.

Your refund

We refund you within 14 days of receiving the returned item, to the payment method you used. If you withdraw within the 14-day legal period, we also refund what you paid for standard delivery on the original order.

Model withdrawal form

You can use this form, but you do not have to. An email saying the same is enough.

To 3rdBall, Vilnius, Lithuania, support@3rdball.eu:
I hereby give notice that I withdraw from my contract of sale of the following goods: ___
Ordered on / received on: ___
Name: ___
Address: ___
Date: ___